FirstOntario Credit Union Branch Exterior

​Contact FirstOntario

Have a comment or question? We'd love to hear from you!

  • Contact

By email

By phone


Visit in person

Compliments and complaints

Phone Line Availability

Our Member Solutions team works behind the scenes to make sure you get what you need. Located in our St. Catharines community, our Member Service Representatives are often the first point of contact and if they can’t personally take care of your needs right away, they will connect you with the right person who can.

Our Member Service Centre is available during the following hours:

Monday to Friday8:00 AM to 8:00 PM
Saturday8:00 AM to 5:00 PM

You can also check our availability during holiday hours.

Visa Credit Card Contact Information

24/7 Cardholder Service (Canada/USA)1-855-341-4643
24/7 Cardholder Service International collect1-647-252-9564
Lost/Stolen Card (Canada/USA)1-855-341-4643
Lost/Stolen Card International collect1-647-252-9564

Lost or Stolen Credit Cards

Lost or stolen debit card1-800-616-8878
Lost or stolen CUETS Mastercard®1-800-567-8111
Lost or stolen CUETS Mastercard®,
outside North America (Call collect)
Lost or stolen MBNA Mastercard®1-800-404-1319
Telephone account services1-888-520-2301


If you have any questions about our privacy policies, contact the FirstOntario Privacy Officer.